Return Policy

 

If you are not completely satisfied with your purchase, you may return merchandise purchased from mkatyanna.com by mail within 21 days from the date received for a full refund. Merchandise must be unworn, with tags attached, and accompanied by the original receipt or packing slip. Please note shipping and handling charges will not be refunded.

 

Non-Returnable Items

 

All clearance and sale items are non-refundable. Items with prices ending in $.99, lingerie purchases are final sale and cannot be exchanged or returned. Gift cards are also non-refundable.

 

PLEASE NOTE:

 

• Final sale items, clearance items, flash sale items, earrings, undergarments, beauty supplies, and gift cards may not be returned.

• Shipping and handling charges will not be refunded.

• Return addresses differ for select merchandise. Please follw the instructions on your invoice to ensure a complete return process.

 

If you believe the return is a result of our error, please contact a customer service representactive here or on our contact us page for live chat, email or phone request. 

 

Return Instructions

 

All merchandise must be unworn, with tags attached, and accompanied by the original packing slip. If you no longer have the packing slip, please go to My Account on mkatyanna.com to print a copy of your invoice.

 

The shipping carrier you use to return merchandise (UPS, FedEx, etc.) is up to you, but we strongly suggest choosing a method that provides tracking as mkatyanna.com is not responsible for lost return packages.

 

DEPENDING ON ORIGIN OF THE MERCHANDISE YOU ARE RETURNING, THE RETURN ADDRESS WILL BE LISTED ON YOUR INVOICE.

 

If you require more assistance, customer service representatives will be available by phone or email between 10 a.m and 6 p.m. (EST)

 

Please allow 2-3 weeks from the time you ship your package for your return to be processed. We will email you to confirm that it is complete. You can also contact us at any time should you need further assistance.

 

Gift Returns

 

If your order was purchased with a gift card and a credit card, your credit card refund will be issued first.

 

If you are returning a gift, please include the packing slip provided in your package. You will be issued a store credit equal to the value of the item at time of purchase.

 

Returns Processing

 

Refunds will be made to the original form of payment for all returns, including items received as gifts.